Get your ticket price refunded if you are unable to travel, for any reason. The most complete cancellation coverage of the market!
Did you know that you won’t probably get your ticket price refunded if due to an unexpected incident, you are no longer able to travel once you have made the booking? Most fares are “restricted economy class”, this means that changes and cancellations are not permitted and that no matter the cause, the ticket won’t be refunded, not even due to force majeure.
Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time.
The cancellation Protection Plus allows you to get the 75% of your ticket price in a within 15 days, if you need to cancel your trip, for any reason.
If you want to take this protection, you only need to add the Cancellation Protection Plus when you make the booking. Bear in mind that the protection can only be purchased online at the moment you make a booking and it can’t be added to the booking afterwards.
If once you have purchased the protection, you need to cancel your booking you must send us, at least 24 hours before the scheduled departure of the first flight of your booking, a written confirmation indicating that you have the protection and that you want to cancel the booking. This confirmation can be sent through this contact form.
Once we have received your cancellation request and the necessary documents, we will process your case and within 15 days you will receive the 75% (*) of your ticket price refunded (service fees, administrative fees, cost of service and complementary services are not included). Flights cancelled due to bankruptcy or cessation of operations by the airline are not covered by this protection.
Bear in mind that the protection covers the cancellation of the entire booking and that partial cancellations are not permitted. Once purchased, this cancellation protection is nonrefundable under any circumstance.